Millennials and the Branch: Strange Bedfellows

How do financial institutions connect with Millennials? Answer: A marriage of Science and Art Earlier this year, shock waves were sent through the financial industry as study after study echoed the same message – Millennials highly value the branch. Though millennials and all consumers look digital-first for connection from their bank and credit union of […]

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Peoples Trust | Main Office – Houston, TX

Peoples Trust New Main Office in Downtown Houston Positions the Credit Union for the Future Peoples Trust Federal Credit Union is a $500 Million credit union in Houston, TX. The Credit Union’s beginnings are with Shell Oil. However, they expanded their charter to the City of Houston over a decade ago. As the oil and […]

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Southern Bank | New Main Office

Southern Bank Looks to the Future in its New Main Office Only 15 years ago, Southern Bank was a small community bank with less than $150 million in assets. Today, the Poplar Bluff, MO bank is approaching $1.5 billion via 35 branches across two states. Growth puts pressure on the main office, as discussed in previous […]

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Branch and Main Office Transformation | Landmark Bank

The Branch of the Future is Here, Today at Landmark Bank LEVEL5 has completed the design-build of Landmark Bank’s Branch Transformation at their Corporate Headquarters in Columbia, MO. The project included transforming the retail lobby as well as remodeling the Bank’s private banking and commercial banking departments. “We are very excited to be able to transform this […]

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Branch of the Future | Farmers National Bank

LEVEL5 Builds Branch of the Future for Farmers National Bank Farmers National Bank (Danville, KY) has chosen LEVEL5 to design-build the Bank’s new Branch of the Future. The facility will be located off South Bypass in Danville, and will represent the Bank’s new approach to retail and commercial banking. “We are very excited to be awarded […]

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Interest Rates, Loans & Earnings Oh My…My Headcount is Growing!

Headcount increase on the horizon for growing banks and credit unions Over the last 18 months both the FDIC and NCUA are reporting that loan growth for banks and credit unions are at levels only known before the great recession. Furthermore, thanks to the recent moves by the Federal Reserve, interest rates are increasing for the first […]

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No Shortcuts to Transformation

Re-thinking the branch, re-training the banker for transformation Change is inevitable. The world we live in and the people we know change constantly. Businesses are changing as competition intensifies, technology accelerates and information moves at the speed of light. The world has transformed into a global economy, no longer bound by walls, geography or time. […]

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Business Case for Branching in a FinTech World

Business Case

Consumers strongly desire branches. Doing it well drives performance. Measuring is key for improvement.  In today’s consumer-centric world, change is constant. In fact, the only thing that doesn’t change is change. However, if we can quantify the change, then we can measure, and improve. If you build it, they may not come. The world of branch […]

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Jetstream FCU | Micro Branch

Doral Branch is 2nd Branch Project with LEVEL5 LEVEL5 is pleased to announce that Jetstream Federal Credit Union has awarded our firm a second Micro Branch design-build project this time in Doral, FL. Jeanne Kucey, President and CEO of Jetstream stated, “LEVEL5 completed a Micro Branch for us in Miami Lakes, Florida in 2015. Their experience in […]

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Return on Investment for Branching

Is the deck stacked against the physical branch? Priorities, priorities. A recent study released by the Financial Brand revealed the top priorities for financial institution (FI) marketers. In order of priority: 1) Increase Wallet Share, 2) Increase Loan Growth and 3) Acquire New Customers. Given the branch has historically been a dominant tool in the FI […]

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