Interest Rates, Loans & Earnings Oh My…My Headcount is Growing!

Headcount increase on the horizon for growing banks and credit unions Over the last 18 months both the FDIC and NCUA are reporting that loan growth for banks and credit unions are at levels only known before the great recession. Furthermore, thanks to the recent moves by the Federal Reserve, interest rates are increasing for the first […]

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No Shortcuts to Transformation

Re-thinking the branch, re-training the banker for transformation Change is inevitable. The world we live in and the people we know change constantly. Businesses are changing as competition intensifies, technology accelerates and information moves at the speed of light. The world has transformed into a global economy, no longer bound by walls, geography or time. […]

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Business Case for Branching in a FinTech World

Business Case

Consumers strongly desire branches. Doing it well drives performance. Measuring is key for improvement.  In today’s consumer-centric world, change is constant. In fact, the only thing that doesn’t change is change. However, if we can quantify the change, then we can measure, and improve. If you build it, they may not come. The world of branch […]

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Branch Cost and Change Orders. Please, stop the Madness!

The battle to lower branch costs begins earlier than you think. There is probably no more despised phrase in all of construction than “change order”. The phrase solicits thoughts of pain and suffering beyond measure. Imagine Dante’s Inferno, Nails on a Chalkboard, or Crying Babies on an all-day flight to nowhere! Maybe I went over the […]

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Jetstream FCU | Micro Branch

Doral Branch is 2nd Branch Project with LEVEL5 LEVEL5 is pleased to announce that Jetstream Federal Credit Union has awarded our firm a second Micro Branch design-build project this time in Doral, FL. Jeanne Kucey, President and CEO of Jetstream stated, “LEVEL5 completed a Micro Branch for us in Miami Lakes, Florida in 2015. Their experience in […]

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Return on Investment for Branching

Is the deck stacked against the physical branch? Priorities, priorities. A recent study released by the Financial Brand revealed the top priorities for financial institution (FI) marketers. In order of priority: 1) Increase Wallet Share, 2) Increase Loan Growth and 3) Acquire New Customers. Given the branch has historically been a dominant tool in the FI […]

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The Changing World of Call Centers

“One-And-Done” is the new expectation. Re-thinking everything. In today’s multichannel, no omni-channel world, the call center is in the midst of a transformation.  The transformation is comprehensive and involves rethinking performance metrics, staffing issues, and work space. In the area of performance metrics, financial institutions (FIs) are recalibrating to better align in a omni-channel world.  No longer can […]

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Loan Growth | 7 Ripples Through Your Main Office

Growth means we have to plan for today and position for tomorrow. Riding the Loan Growth Wave. Earlier this week, the FDIC reported that banks had a blockbuster second quarter. The nation’s 6,058 FDIC banks earned $43.6 billion in the second quarter, up from $39 billion in the first – a 1.4% rise in net income. These earnings […]

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Building Relationships: the Heartbeat of the Universal Banker

Technology hasn’t just required an upgrade in equipment, but a shift in employee skill sets. As American as apple pie. Community based financial institutions (FI’s) are the heart and soul of America. These locally­ owned and operated institutions are woven into the fabric of the communities we live in, work in, raise our families and build […]

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