Interest Rates, Loans & Earnings Oh My…My Headcount is Growing!

Headcount increase on the horizon for growing banks and credit unions Over the last 18 months both the FDIC and NCUA are reporting that loan growth for banks and credit unions are at levels only known before the great recession. Furthermore, thanks to the recent moves by the Federal Reserve, interest rates are increasing for the first […]

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The Changing World of Call Centers

“One-And-Done” is the new expectation. Re-thinking everything. In today’s multichannel, no omni-channel world, the call center is in the midst of a transformation.  The transformation is comprehensive and involves rethinking performance metrics, staffing issues, and work space. In the area of performance metrics, financial institutions (FIs) are recalibrating to better align in a omni-channel world.  No longer can […]

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Loan Growth | 7 Ripples Through Your Main Office

Growth means we have to plan for today and position for tomorrow. Riding the Loan Growth Wave. Earlier this week, the FDIC reported that banks had a blockbuster second quarter. The nation’s 6,058 FDIC banks earned $43.6 billion in the second quarter, up from $39 billion in the first – a 1.4% rise in net income. These earnings […]

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