USE Credit Union | Branch Transformation

USE Credit Union “Extra-Ordinary” Branch Transformation in La Mesa

USE Credit Union engaged LEVEL5 to design-build the Credit Union’s newest branch in La Mesa, CA in 2017. The now completed branch follows the Credit Union’s continued commitment to provide an extra-ordinary experience to its membership and community.

“The face of member service continues to evolve, driving efficiency and engagement in the branch,” stated Jon Calvert, Regional Director for LEVEL5. “USE is embracing the next wave of branch automation utilizing Glory’s TellerInfinity technology. We are excited how this newest tool will benefit the Credit Union’s membership.”

The new La Mesa branch is located at 8200 Parkway Drive in the heart of La Mesa’s commercial district. The Credit Union occupied an end-cap and the branch is approximately 2,800 square feet. The branch experience is a function first approach layered with technology as an accelerator for the business.

  • Branch Lobby

“While consumers have many options for how they do their banking, the branch still serves an important role.  At our La Mesa branch, we wanted to engage our members and the community by creating an extra-ordinary experience,“ said Billie Cardenas, Vice President, Retail & Marketing.  “We chose LEVEL5 for our La Mesa branch relocation because they understood our desire for relationship deepening, coupled with new automation tools. They are unrivaled experts at bringing together all components in the design-build of credit union facilities.”

USE decided to embrace TellerInfinity because this tool does not drive members away from the branch, but seeks to automate routine components of the branch experience. With the time-save efficiencies allowed through this technology, the Credit Union’s team can devote even more time solving problems, building relationships and investing in the lives of its membership.

Jim Harris, CEO of USE added, “New technology combined with a more inviting branch environment is changing financial services and improving the member experience. We’re excited to introduce this new concept in branch design and execution made possible through our partnership with LEVEL5.”