Publications

"The New Face of Retail Banking" - Independent Banker March 2009

"The Tipping Point in Retail Delivery" - BSG Financial eNews Update March 2008

"Long Live the Branch" - The BICUC News February 2005: 2-6

"High-Tech Cost Savings" - The Federal Credit Union July/August 2002: 39-40

"A Winning Combination" - The Federal Credit Union May/June 2001: 16-22