What Retail Bankers Can Learn From The Recent Target News

Target’s “Modernization” is Basically “Branch Transformation” for Big Box In news that broke last week (https://www.insider.com/targets-modernization-plan-has-backfired-workers-say-2019-10), it seems that many Target employees have not been happy about the new “Modernization” effort that the Big Box retailer has been implementing. This is newsworthy for Retail Bankers who are struggling through or at least considering a Branch […]

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When Design Met Build

A Branch Transformation love story for the ages. Design and Build first met when they were moving to New York City. They were young, perhaps a bit naive of the world, and as recent college graduates, thought they knew more than they did. They shared a ride from Chicago and bickered the whole way. You […]

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A Champion In Canton, NC

This summer, Champion Credit Union opened their new branch in Canton, NC, nestled in the mountains just west of Asheville. This traditional style branch was a remodel of an existing branch, which never closed during construction and is nestled in a historic building, housing both the branch (first floor) and their main IT Department offices […]

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3 Retail Stores That Began As Online Only Companies

What Retail Bankers Can Learn from Warby Parker, Casper and Apple. As a follow up to last week’s blog article entitled “The Branch is Dead, Long Live the Branch!” we thought we would flip the script here and look at three companies who started as an online only company, but subsequently took retail by storm […]

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The Branch is Dead, Long Live the Branch!

Since the rise of online and mobile banking, many Banking pundits have been prophesying of the fall of the branch. Well, I’m here to tell you that the branch is dead. But this doesn’t tell the whole story. The reality is, the way the branch traditionally was built and run is dead, but the new […]

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One Thing To Know About Millennials

If you are still one of the many Bankers whose head still spins when trying to unravel the enigma that is the Millennial, you’re not alone. This group, among all customer types, comes up the most when discussing Branch Transformation projects, who to target, how to appeal, and who to attract. These successors to Gen […]

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5 Senses of Good Client Experience

Sure, we all learned about the traditional five senses of the human body back in grade school. And while some of those classic five senses still make sense while talking about a bank branch and a potential Branch Transformation project, there are both original and new senses that come into play when it relates to […]

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Brand Deployment – What Is It Anyway?

When we begin to think of a branch transformation project, the initial needs-based strategy quickly morphs into what the branch is going to look like. And while this is an important piece, there is often an overlooked component of building your next branch that is equally important, if not the first priority. BRAND DEPLOYMENT Now, […]

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