What Retail Bankers Can Learn From The Recent Target News

Target’s “Modernization” is Basically “Branch Transformation” for Big Box In news that broke last week (https://www.insider.com/targets-modernization-plan-has-backfired-workers-say-2019-10), it seems that many Target employees have not been happy about the new “Modernization” effort that the Big Box retailer has been implementing. This is newsworthy for Retail Bankers who are struggling through or at least considering a Branch […]

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The Branch is Dead, Long Live the Branch!

Since the rise of online and mobile banking, many Banking pundits have been prophesying of the fall of the branch. Well, I’m here to tell you that the branch is dead. But this doesn’t tell the whole story. The reality is, the way the branch traditionally was built and run is dead, but the new […]

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Brand Experience Through the Branch Changes Everything

Brand Experience Break Out Session at Brand Forum Recently we had the privilege to host a breakout session at the 2019 Financial Brand Forum. Over 150 spectators packed a room to hear Tansley Stearns (Chief People and Strategy Officer at Canvas Credit Union) discuss how to maximize the brand experience in your branch network. With […]

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The Universal Banker the Real Gold in the Branch

What Would Motivate Consumers to Bypass the Most Convenient Branch in the World? Think back 11 years ago. It is the Summer of 2007 and only a select few are forecasting the fall of the financial industry. Maybe even less see that a Senator from Illinois will be our new President in 18 months. And […]

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Bricks, Clicks and Community Banks Webinar

Maximizing Digital and the Branch Equals Transformation Our recent webinar on Bricks, Clicks and Community Banks dove into the need for financial institutions to optimize digital and physical channels. Consumers today desire an omni-channel approach (online, physical and automation) because digital channels have redefined the notion of “convenience”. A financial institutions ability to maximize online […]

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Branch Success is a Three-Legged Stool

The branch of the future may not resemble the serious, conservative look of the past, but what’s behind all that glitz is anything, but fly-by-night. Lobbies filled with furniture that looks as if it could double as a set from the 60’s era sci-fi show Star Trek. Lounging areas that are one disco ball short […]

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Building Relationships: the Heartbeat of the Universal Banker

Technology hasn’t just required an upgrade in equipment, but a shift in employee skill sets. As American as apple pie. Community based financial institutions (FI’s) are the heart and soul of America. These locally­ owned and operated institutions are woven into the fabric of the communities we live in, work in, raise our families and build […]

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