COVID-19 has not only overturned Retail Banking, but it has transformed our daily lives and the world in general as well.

LEVEL5 has made an effort to understanding what trends are materializing in the New Normal. We have been active by responding to and passing along information to help you understand what others are doing out there.

The below links provide you quick access to the different content we have produced regarding this topic. 

Branch Design Guide Book

COVID-19 Guide Book

You Get a Redo

Free Design Assessment

COVID-19 Job Site

Safety Video

What Now?

Banking in a COVID-19 World

What’s Next?

Predicting a Post-COVID Retail FI World


of branch preparedness in a COVID world