# Level 5

> Full-service digital agency specializing in strategy, design, and technology.

## Pages

- [Untitled](https://www.level5.com/lets-launch)
- [Get In Touch](https://www.level5.com/contact-form): Every success story starts with a conversation. Fill out a form, and we’ll reach out to connect with you soon. Get ready to experience the LEVEL5 difference.
- [Ready to unlock your growth potential?](https://www.level5.com/launch): Ready to unlock your credit union’s growth potential? We’re excited to connect with you to learn more about your needs, goals, and vision.
- [Privacy Policy](https://www.level5.com/privacy-policy)
- [Portfolio](https://www.level5.com/portfolio): The quality of our work is proven, not promised. See our impressive list of financial institution construction success stories from over 20 years of business.
- [Cocktails & Conversation 2026](https://www.level5.com/cocktails-and-conversation-sign-up): LEVEL5 is hosting an invitation-only, limited-capacity gathering for credit union executives.
- [Connect With LEVEL5](https://www.level5.com/talk)
- [Site Selection](https://www.level5.com/sitecopy): Having helped credit unions and community banks obtain more than $1 billion in real estate, we’re experts at identifying, negotiating, and acquiring the right site for you.
- [Strategy](https://www.level5.com/services/strategic-growth-planning): By combining comprehensive data analysis with strategic insight, we help you close the gap between vision and execution.
- [Site Selection](https://www.level5.com/services/site-selection): Having helped credit unions and community banks obtain more than $1 billion in real estate, we’re experts at identifying, negotiating, and acquiring the right site for you.
- [Strategy](https://www.level5.com/strategycopy): By combining comprehensive data analysis with strategic insight, we help you close the gap between vision and execution.
- [Services](https://www.level5.com/services): Whether you're looking to increase your share of a current market or breaking into a new one, we’ll be beside you every step of the way.
- [Home](https://www.level5.com/): LEVEL5 is a state-of-the-art design+build firm dedicated to helping financial institutions reach their full potential. Unlock your growth today.
- [Build](https://www.level5.com/services/build): As a licensed general contractor in all 50 states—and a firm focused exclusively on credit union and community bank construction—we bring unmatched expertise to every build.
- [Technology](https://www.level5.com/services/tech-blueprint): We take a strategic, people-first approach to technology—aligning every solution with your goals, staff workflows, and member expectations.
- [Design](https://www.level5.com/services/design): We dig into your community, culture, and strategic goals to shape spaces that resonate visually, functionally, and emotionally.
- [About](https://www.level5.com/about): The LEVEL5 team is built on trust because smoke and mirrors are terrible building materials. Learn more about our mission and construction expertise.
- [L5 Foundation](https://www.level5.com/l5-foundation): We’re proud to allocate $250,000/yr to the people and communities that need it most. We’re building hope. We invite you to build hope with us.

## Insights

- [Insights](https://www.level5.com/insights): Success for your credit union starts with understanding your market, your employees and your members and customers better. LEVEL5 can help.

## Articles

- [Supporting Members Through a Branch Transition](https://www.level5.com/insights/supporting-members-through-a-transition): When you’re moving through a transition, it pays to plan ahead—so you protect your most valuable asset: member trust.
- [Why Satisfaction Is Rising—and Why Branches Still Matter](https://www.level5.com/insights/why-satisfaction-is-rising): Retail banking satisfaction is rising, thanks to clearer communication and faster problem resolution.
- [Read This Before You Expand Your Drive-Thru](https://www.level5.com/insights/expand-your-drive-thru): Most credit unions and community banks make expensive drive-thru decisions based on what they think their capacity is—without validating what their drive-thru is really delivering day to day.
- [More Access, Same Footprint: The Power of Drive-Thru ITMs](https://www.level5.com/insights/the-power-of-drive-thru-itms): A large share of today’s ITM usage is happening in the drive-thru—and that tells us something important. Members want quick and easy, with the option to talk to a real person when they need one. That’s why drive-thru ITMs are quietly becoming a real growth lever for institutions.
- [Signage by Zone: Turning Passive Screens into Purposeful Tools](https://www.level5.com/insights/signage-by-zone): Every zone in your branch serves a distinct purpose—and your signage should reflect that.
- [Mapping the Future: How Tools That Map Member Behavior Are Changing Branch Strategy](https://www.level5.com/insights/mapping-the-future): More credit unions and community banks are turning to tools like geospatial analytics and deposit-migration modeling to reduce risk, improve efficiency, and make smarter, long-term decisions.
- [How Mobile App Behavior Can Reveal Your Next Best Branch Location](https://www.level5.com/insights/mobile-app-behavior): Physical foot traffic has long been used to predict where a new branch location will thrive. But there’s a second stream of demand most institutions underuse: digital foot traffic.
- [Your 15-Point Site Selection Checklist for Smarter Branch Growth](https://www.level5.com/insights/15-point-site-selection-checklist): Smart site selection replaces guesswork with a proven framework—evaluating every opportunity through a strategic lens to serve your ideal members.
- [Renovate with ROI in Mind: How to Pilot, Measure, and Scale Smart Branch Upgrades](https://www.level5.com/insights/renovate-with-roi-in-mind): Here’s how to turn your next renovation into a growth-generating pilot that delivers actionable insights and a measurable return on your investment.
- [CDs: The Repricing Risk No One Is Talking About](https://www.level5.com/insights/cds-the-repricing-risk): More than 13% of total industry deposits are tied up in CDs scheduled to reprice within the next 12 months. As rates begin to shift, the concentration and timing of those maturities warrant a closer look.
- [Retail Real Estate Is Tightening — Here’s What That Means for Your Next Branch](https://www.level5.com/insights/retail-real-estate-is-tightening): Retail real estate is getting crowded again—and if your credit union or community bank is planning to grow, that has big implications.
- [Shrinking to Grow: The New Discipline in Branch Strategy](https://www.level5.com/insights/shrinking-to-grow): Starbucks recently announced plans to close underperforming stores and reallocate capital toward remodeling, new formats, and better-located stores. To the casual observer, it might look like a pullback. But dig deeper, and it’s something smarter: strategic recalibration.
- [Errand Elasticity: A Smarter Way to Match Branch Format to Market Behavior](https://www.level5.com/insights/errand-elasticity): Errand Elasticity measures how often a visit to one location is paired with another stop within a short window of time (typically 90 minutes). In practical terms, it shows whether people are bundling multiple errands together or making a single, intentional trip.
- [Smaller, Smarter, Stronger: How Technology is Reshaping Branch Strategy](https://www.level5.com/insights/smaller-smarter-stronger-how-technology-is-reshaping-branch-strategy): Members don’t walk into branches to cash checks anymore. They come in when they need advice, clarity, or help navigating something important. This evolution shifts the role of the branch from transaction hub to consultative experience center.
- [Cash Isn’t Dead. But Bad Forecasting Might be Killing Your ROI](https://www.level5.com/insights/cash-isnt-dead-but-bad-forecasting-might-be-killing-your-roi): Making sure cash is available exactly when and where your members need it goes beyond simple convenience; it’s a direct reflection of your operational reliability and financial stewardship.
- [Planning Today, Building Tomorrow: A Strategic Playbook for Predictable Branch Growth](https://www.level5.com/insights/planning-today-building-tomorrow): Growth doesn’t happen by accident. It takes strategy rooted in foresight, informed by data, and carried out with executional grit. When it comes to expanding your branch network, what you plan today directly determines what you’ll build tomorrow.
- [Unlocking Next-Level Potential Through Strategic Rebranding](https://www.level5.com/insights/next-level-potential): A well-executed rebrand is more than a new look—it’s a deliberate catalyst for measurable growth.
- [Tech That Connects: Choosing Tools Your Members Will Actually Use](https://www.level5.com/insights/tech-that-connects-choosing-tools-your-members-will-actually-use): Digital banking is on the rise—but not every tech solution delivers results. The challenge isn’t identifying where technology can improve efficiency; it’s determining whether members are ready to engage with it.
- [Small Format. Big Impact. Rethinking Growth With Microbranches and ITMs](https://www.level5.com/insights/rethinking-growth): The traditional branch model is no longer the only answer for establishing a high-impact presence in key markets. If you're approaching every site the same way, you're likely overbuilding in some markets, under-serving in others, and missing strategic opportunities in between.
- [When Tech and Team Sync: The Hidden Multiplier in Your Branch Strategy](https://www.level5.com/insights/tech-and-team-sync): No matter how advanced the tools, your greatest asset is still your team. And when their expertise is amplified by thoughtfully deployed technology, you gain a competitive edge that’s hard to match.
- [Branching Boldly: What Credit Unions Can Learn from Bank of America’s Expansion Strategy](https://www.level5.com/insights/branching-boldly-what-credit-unions-can-learn-from-bank-of-americas-expansion-strategy): Branches still matter when they’re in the right place, delivering the right experience, and backed by the right intelligence. So what can credit union leaders take away from Bank of America’s playbook?
- [Get Precise for a Strategy That Delivers](https://www.level5.com/insights/get-precise-for-a-strategy-that-delivers): Location isn’t just a detail—it’s a make-or-break factor in your branch growth strategy. When you get it right, the outcomes are clear: increased foot traffic, higher member engagement, and predictable performance across your network.
- [Simplify to Scale: Why Doing Less Can Drive More Growth for Your Credit Union](https://www.level5.com/insights/simplify-to-scale): Simplification isn’t about stripping down your service model. It’s about focus. It’s about aligning your investment with your opportunity and eliminating the distractions that dilute your impact.
- [Density Beats Coverage: The Smarter Approach to Branch Network Growth](https://www.level5.com/insights/density-beats-coverage): Discover why a focused density strategy—investing deeply in high‑opportunity markets—outperforms broad coverage. Learn how credit unions and community banks can calibrate branch growth for predictable, sustainable impact.
- [Small Footprint, Big Impact: How Smaller Branches Drive Predictable Growth](https://www.level5.com/insights/small-footprint-big-impact): Discover how smaller, tech-enabled credit union and community bank branches can drive predictable growth with smart design, site strategy, and operational efficiency.
- [Small Footprint, Big Impact: How Smaller Branches Drive Predictable Growth](https://www.level5.com/insights/smaller-branches-drive-predictable-growth): Microbranches and satellite locations are reshaping how credit unions plan for long-term growth. With footprints typically under 1,500 square feet, these compact branches are proving that bigger isn’t always better.
- [Beyond the Zip Code: Making Location Work Harder with Smarter Design](https://www.level5.com/insights/beyond-the-zip-code): Discover how strategic site selection and smarter branch design help credit unions and community banks build trust, boost efficiency, and drive measurable growth beyond ZIP code boundaries.
- [Let Strategy Lead. Let Technology Empower.](https://www.level5.com/insights/let-strategy-lead): Technology without purpose is just noise. The best tech decisions aren’t about what’s newest — they’re about what fits.
- [Why Location Still Reigns: The Strategic Advantage of Getting the Address Right](https://www.level5.com/insights/why-location-still-reigns)
- [The Future of Branching: How Smaller Can Help You Grow Bigger](https://www.level5.com/insights/future-of-branching): Today’s credit union and community bank leaders have an opportunity to rethink what competitive branching looks like—and come out ahead.
- [What You Need to Know About ITMs: Next Level Strategy](https://www.level5.com/insights/what-were-itms-meant-to-do)
- [Technology Alone Isn’t Enough: Why the Right Staff Still Makes All the Difference](https://www.level5.com/insights/technology-alone-isnt-enough): Technology only performs as well as the people surrounding it. A sleek new system might streamline a transaction, but it doesn’t replace the need for a well-trained, customer-focused staff. In fact, it makes your people more important than ever.
- [Do You Have What it Takes to Grow Your Branch Network?](https://www.level5.com/insights/do-you-have-what-it-takes-to-grow): Growing a branch network isn't just about drawing up plans. It demands a unique combination of strategic thinking, meticulous execution, and the fortitude to overcome inevitable hurdles.
- [The 5 Most Important Steps to Building a Branch Headquarters](https://www.level5.com/insights/the-5-most-important-steps-to-building-a-branch-headquarters): Some of the largest companies in the world—including tech companies like Google and Meta—are shifting back to an in-person work culture. With the “back to the office” trend gaining steam, how is your credit union or community bank preparing?
- [JetStream Renovation: Staying Open During Construction](https://www.level5.com/insights/jetstream-renovation): Discover the stunning renovation of JetStream Federal Credit Union’s Puerto Rico branch. Completed with LEVEL5, this 18-month project transformed 1,735 sq ft with cutting-edge design, technology, and member-first solutions—all while staying operational.
- [5 Keys to Acquiring and Renovating an Existing Building in a New Market](https://www.level5.com/insights/5-keys-to-acquiring-and-renovating-an-existing-building-in-a-new-market): As financial institutions explore various growth strategies, mergers and acquisitions have increasingly become a more viable option than in years previous. When you’re looking for opportunities in today’s competitive environment to expand your customer base, every alternative should be on the table.
- [4 Keys to the Process of Relocating an Underperforming Branch](https://www.level5.com/insights/four-keys-relocating-underperforming-branch): One of the biggest challenges financial institution leaders face is dealing with underperforming branches. There are four keys to keep in mind that will empower you to overcome this challenge. I’ll use a specific story to illustrate and elaborate on the four keys—a recent story with Travis Credit Union.
- [Designing Your Next Branch with Customer Engagement in Mind](https://www.level5.com/insights/designing-your-next-branch-with-member-engagement-in-mind): Transform your credit union and community bank branches to boost customer engagement and community attention with our guide on refreshing, renovating, or reinventing your branch locations.
- [The 7 Most Important Questions to Answer When Planning a Branch Remodel](https://www.level5.com/insights/the-7-most-important-questions-to-answer-when-planning-a-branch-remodel): Based on our experience with 1000+ different construction projects with financial institutions, we’ve identified the 7 most important questions you will need to ask and answer when you’re planning a branch remodel.
- [Discover the Best Location for Your Next Branch Investment](https://www.level5.com/insights/discover-the-best-location-for-your-next-branch-investment): Technology and consumer behaviors have revolutionized everything from shopping to dating. As people redefine convenience on their own terms, they expect to easily and quickly be able to visit their local credit union or community bank branch.
- [Refresh, Renovate, or Reinvent: How to Estimate Your Best Investment](https://www.level5.com/insights/refresh-renovate-or-reinvent): Transform your credit union and community bank branches to boost customer engagement and community attention with our guide on refreshing, renovating, or reinventing your branch locations.
- [Decoding Branch Performance: Gathering Key Insights to Grow Core Deposits](https://www.level5.com/insights/decoding-branch-performance-to-grow-core-deposits): Discover how a performance-opportunity matrix can help you make strategic investments and grow core deposits. Learn where to focus for maximum impact.
- [The Power of Rebranding](https://www.level5.com/insights/the-power-of-rebranding): Following two decades helping financial institutions achieve meaningful growth, we've undergone our own transformation. Learn more about our rebrand.
- [5 Strategies for Predictable Core Deposit Growth](https://www.level5.com/insights/five-strategies-for-predictable-core-deposit-growth): Learn 5 practical, proven strategies for producing predictable core deposit growth for your financial institution.
- [3 Common Mistakes Credit Unions Make When Looking to Grow Core Deposits](https://www.level5.com/insights/mistakes-credit-unions-make-to-grow-core-deposits): Avoid these 3 common mistakes credit unions and community banks make to grow core deposits and set a predictable path to strategic growth.
- [Targeting Gen Z for Financial Institution Growth](https://www.level5.com/insights/targeting-gen-z-for-credit-union-growth): Learn how to connect with Gen Z for financial institution growth—to deliver the kinds of banking experiences they're looking for today.
- [How to Grow Core Deposits for Your Financial Institution](https://www.level5.com/insights/how-to-grow-core-deposits-for-your-credit-union): Explore how outstanding customer service, local focus, and personalized in-branch experiences can help you grow core deposits.
- [Enhanced Credit Union and Community Bank Retail Banking: Remodel Your Branch for Optimal Customer Growth](https://www.level5.com/insights/enhanced-credit-union-retail-banking-remodel-your-branch-for-optimal-member-growth): Remodeling Credit Union and Community Bank Branches for Optimal Customer Growth with Level5's Retail Banking Solutions. Explore Now
- [Designing Your Branch Prototype: Creating a Future-Proof Banking Space](https://www.level5.com/insights/designing-your-credit-union-branch-prototype-creating-a-future-proof-banking-space): Transform your financial institution with a strategic branch prototype approach. Elevate experiences, ensure success in banking's dynamic landscape.
- [How to Choose the Perfect Location for Your Credit Union or Bank Branch](https://www.level5.com/insights/how-to-choose-the-perfect-location-for-your-credit-union-or-bank-branch): Discover the Art of Selecting the Ideal Location for Your Credit Union or Bank Branch. Strategic Insights for Success Await
- [Don’t Let Your Data Go to Waste: Maximizing Growth Opportunities in Credit Union and Community Banking](https://www.level5.com/insights/credit-union-growth-strategy): Elevate Your Financial Institution with a Proven Credit Union and Community Bank Growth Strategy. Uncover Opportunities for Success Now
- [Core Deposit Growth Strategy: Part 3](https://www.level5.com/insights/core-deposit-growth-strategy-pt-3): Part 3 of Our Comprehensive Core Deposit Growth Strategy Series. Enhance Your Credit Union or Community Banking Success Today!
- [Core Deposit Growth Strategy: Part 2](https://www.level5.com/insights/credit-union-performance-trend): Discover Credit Union and Community Bank Performance Trends Strategies - Part 2. Elevate Your Growth with Level5's Expert Insights. Learn More
- [Core Deposit Growth Strategy: Part 1](https://www.level5.com/insights/historic-trends-for-core-deposits): Unlock Historic Trends for Core Deposits Growth - Part 1. Transform Your Strategy with Level5's Expert Insights. Explore Now
- [Branch Optimization: Choosing the Right Path for Long-Term Success](https://www.level5.com/insights/branch-network-strategy): Maximize Long-Term Success with Branch Network Strategy. Explore Expert Insights from Level5. Choose the Right Path Today
- [3 Reasons to LAUNCH: Discover](https://www.level5.com/insights/launch-discover): Unlock innovation and growth with the LAUNCH Program Discover. Explore three compelling reasons to embark on a journey of transformation.
- [The Branch and Its Zones](https://www.level5.com/insights/credit-union-branch-zones-design): Grow customer engagement for your credit union or community bank by optimizing the floorplan zones strategy of your branch design. Read here.
- [The LEVEL5 Construction Warranty Process Explained](https://www.level5.com/insights/level5-construction-warranty-process-explained): Learn how our warranty on credit union and community bank branch design-build construction projects covers your investment. Read more here.
- [5 Key Elements to Consider For Your Prototype](https://www.level5.com/insights/5-key-elements-to-consider-for-your-prototype): Review these 5 key elements to a branch prototype when beginning any new branch design effort to optimize and enhance your branch network.
- [Designing Your Branch Prototype](https://www.level5.com/insights/developing-your-branch-prototype): Learn how a branch prototype minimizes costs and time on growth strategy as it also optimizes experience for new and existing credit union or community bank customers.
- [When to Remodel Your Branches](https://www.level5.com/insights/when-to-remodel-your-branches): LEVEL5 has identified three phases of a branch remodel to help you understand the level of involvement for the best retail journey.
- [Act On Your Branch Growth Data Plan Before It’s Too Late!](https://www.level5.com/insights/act-on-branch-growth-data-plan): Don't let your credit union or community bank market analysis data for growth go stale, take action before your competition gets prime land and buildings before you can.
- [Hub & Spoke model](https://www.level5.com/insights/hub-spoke-model): Develop your Hub & Spoke model by understanding Trade Areas, Branch Types, Staffing and Technology mix.
- [Data Points the Way](https://www.level5.com/insights/data-points-the-way)
- [5 Key 2022 Planning Strategies](https://www.level5.com/insights/5-key-2022-planning-strategies-credit-unions-community-banks): Read 5 key planning strategies for credit unions and community banks and position your institution for meaningful, measurable growth in 2022. 
- [Forbes: 4 Retail Trends and What They Mean for Branches](https://www.level5.com/insights/forbes-4-retail-trends-and-what-they-mean-for-branches)
- [Demystifying Pre-Construction](https://www.level5.com/insights/demystifying-pre-construction)
- [Micro Branch Strategy – The Full Series](https://www.level5.com/insights/micro-branch-strategy-the-full-series): In our full 3 part series, we discuss the Micro Branch and three key strategies involving the Network Effect and Hub and Spoke.
- [The Branch of the Future is Now](https://www.level5.com/insights/the-branch-of-the-future-is-now): The best time to begin your Branch of the Future project is now. Branch strategy and designs that begin today still may be a year away from being fully completed.
- [5 Elements of a Branch Transformation Playbook](https://www.level5.com/insights/5-elements-of-a-branch-transformation-playbook)
- [Peter Pan Was A Bad CEO](https://www.level5.com/insights/peter-pan-was-a-bad-ceo): Peter Pan was a liar - or at least a bad leader. In the world of Retail Banking, it is not good enough to follow the leader, you need to set your own path.
- [When “X” Marks The Spot](https://www.level5.com/insights/when-x-marks-the-spot)
- [Design-Build vs Design-Bid-Build](https://www.level5.com/insights/design-build-vs-design-bid-build): With Branch Transformation, understand the differences between "Design-Build" and "Design-Bid-Build" - you and your project will be better for it.
- [What Retail Bankers Can Learn From The Recent Target News](https://www.level5.com/insights/what-retail-bankers-can-learn-from-the-recent-target-news): Retail Bankers can learn a valuable Branch Transformation lesson from the recent Target employee complaints about the recent "Modernization.".
- [3 Retail Stores That Began As Online Only Companies](https://www.level5.com/insights/3-retail-stores-that-began-as-online-only-companies): Retail Bankers should always be looking to learn from other retailers who are considered best in class within their categories.
- [The Branch is Dead, Long Live the Branch!](https://www.level5.com/insights/the-branch-is-dead-long-live-the-branch)
- [5 Senses of Good Client Experience](https://www.level5.com/insights/5-senses-of-good-client-experience): Learn the key five senses at play that make up a great retail banking environment for your current fleet or future Branch Transformation.
- [Brand Deployment – What Is It Anyway?](https://www.level5.com/insights/brand-deployment-what-is-it-anyway): Brand Deployment is a critical and often overlooked component of Branch Transformation. In this article, we talk about the three types.
- [7 Deadly Sins of a Bad Branch Strategy – Full List](https://www.level5.com/insights/the-full-series-7-deadly-sins-of-a-bad-branch-strategy): Consolidated list featuring all 7 Sins under one house of repute. The 7 Deadly Sins of a Bad Branch Strategy - learn what to avoid and how to do it right.
- [Predictable Growth for Bank of Newington](https://www.level5.com/insights/predictable-growth-for-bank-of-newington): Bank of Newington branch expansion into Springfield, GA has transformed the way the Bank delivers service to its customers in South Georgia.
- [Public Service Credit Union’s New Canvas](https://www.level5.com/insights/public-service-new-branch-canvas): Public Service Credit Union recently announced its name change to Canvas Credit Union. Included with the change is a new pro-type branch.
- [Branching: Location…Location…Which Location?](https://www.level5.com/insights/branching-location-site-selection): Going from Good to Great in site selection can produce dramatic results. Site selection done correctly produces growth opportunities 3 times peers.
- [Micro Branches | The Next Big Idea?](https://www.level5.com/insights/micro-branches-the-next-big-idea): LEVEL5 can help you develop a Micro Branch strategy to compliment your current Branch Network with the most flexible solutions. Visit us:
- [Return on Investment for Branching](https://www.level5.com/insights/return-on-investment): In an omni-channel society where branch visits are down it would appear the deck is stacked against FIs trying to get a return on investment from branching.
- [Building Relationships: the Heartbeat of the Universal Banker](https://www.level5.com/insights/heartbeat-universal-banker): A new branch delivery model has emerged to deepen wallet share, reach more households, businesses and boost margins. What was born are Universal Bankers.
- [Branch Cost and Change Orders. Please, stop the Madness!](https://www.level5.com/insights/change-orders-design-build): There is perhaps no word more hated in construction than "change order". However, the battle against change orders begins earlier than you think.
- [Peoples Trust | Main Office – Houston, TX](https://www.level5.com/insights/peoples-trust-main-office): Peoples Trust FCU is positioning itself for today and tomorro with the design-build of its new main office in Downtown Houston.
- [Southern Bank | New Main Office](https://www.level5.com/insights/southern-bank-main-office): Growth often puts pressure on a bank's back office support structure. Southern Bank's growth lead them to design-build a new main office.
- [PriorityOne Bank Grand Openings](https://www.level5.com/insights/priorityone-bank-grand-openings): PriorityOne Bank, headquartered in Mississippi, held the Grand Openings for its two newest branches in Hattiesburg, Mississippi and Collins, Mississippi.
- [Commonwealth CU St. Matthews](https://www.level5.com/insights/commonwealth-cu-st-matthews): Grand opening of Commonwealth CU St. Matthews Branch is the credit union's first branch in Louisville - the largest city on Kentucky.
- [America’s First FCU | Bessemer Branch](https://www.level5.com/insights/americas-first-bessemer): America’s First FCU has awarded the design, construction and branding of its new Bessemer retail branch to Atlanta-based LEVEL5.

## Case Studies

- [Redefining Growth at Wasatch Peaks Credit Union](https://www.level5.com/portfolio/redefining-growth-wasatch-peaks-credit-union): See how LEVEL5 delivered a bold reinvention of Wasatch Peaks Credit Union through strategy and design-build expertise that set it apart from its competition.