BRANCH TRANSFORMATION EXPERTS
Branch Transformation – it may be a term you’re familiar with. In fact, it may be a job you’ve been tasked with – but it’s not just about a fresh coat of paint and some new tech. Branch Transformation 2.0 is here and it’s about the Client Experience.
Many firms will sell you some pretty pictures and show you a portfolio of recent jobs. LEVEL5 begins with your strategy, understands your goals, develops a Business Case backed by Data and has a definitive process flow that integrates seamlessly into our 5 Levels of Service, to not only ensure your project is a success, but help you grow along the way.
START WITH OUR BRANCH TRANSFORMATION FIELD GUIDE
We know the idea of Branch Transformation is daunting. After all, you likely have just one opportunity to get it right. That’s why we’ve developed our “Branch Transformation Field Guide” – the definitive booklet to educate you on all the facets, how to prepare and eventually manage a Branch Transformation project.
Understanding Branch Transformation.
Defining Basic Zones of Retail Banking.
Integrating 5 Levels of Service.
Defining Key Terminology.
Worksheets to Get Your Started.
WORK & PROJECTS
While we think a great strategy is the first piece to a great Branch Transformation project, we’re pretty proud of some of the pictures and videos, found below.