The Universal Banker the Real Gold in the Branch

What Would Motivate Consumers to Bypass the Most Convenient Branch in the World? Think back 11 years ago. It is the Summer of 2007 and only a select few are forecasting the fall of the financial industry. Maybe even less see that a Senator from Illinois will be our new President in 18 months. And […]

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Beware the Boogeyman of Design Fees

The F-word you’re likely to hear before construction starts A creepy clown hiding inside a sewer. A chainsaw wielding crazy man in a hockey mask. A hideous villain who tends to show up at night. If you’re a fan of scary movies, you can probably cite each of those movies by name. In reality, each these are […]

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The Art of the Branch Site Selection Edition

The Book on Everything About Branch Site Selection Peruse any business book atop the bestseller lists, and you’ll find a veritable smorgasbord of topics addressing investment strategies, office politics, and personal success. The book with everything you need to know about branch site selection? Crickets. Save your Google search. We already checked, and you won’t […]

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Bricks, Clicks and Community Banks Webinar

Maximizing Digital and the Branch Equals Transformation Our recent webinar on Bricks, Clicks and Community Banks dove into the need for financial institutions to optimize digital and physical channels. Consumers today desire an omni-channel approach (online, physical and automation) because digital channels have redefined the notion of “convenience”. A financial institutions ability to maximize online […]

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Is the Fox Guarding the Hen House?

“Very cool.” “Incredible!” “This doesn’t look like a bank.” Showing the world that a traditional bank doesn’t have to feel like one, today’s financial institutions are finding new ways to wow customers. So much so, it seems like the “design” in most building plans should come first and foremost. To that we say, “slow your roll.”   […]

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Branch Success is a Three-Legged Stool

The branch of the future may not resemble the serious, conservative look of the past, but what’s behind all that glitz is anything, but fly-by-night. Lobbies filled with furniture that looks as if it could double as a set from the 60’s era sci-fi show Star Trek. Lounging areas that are one disco ball short […]

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Don’t let your branch suffer the same fate as the Titanic

Who doesn’t love that new bank smell? The grand opening of any new bank or credit union is typically cause for celebration. Ribbon cuttings, community leaders posing for the local press, and free hot dogs for the kids. These images remind us of a simpler time, when simply opening a branch was the key to […]

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As branch numbers go down, is the future of banking going with them?

If you’ve done any scanning of the financial headlines lately, you’d think the banking industry was in some sort of downturn. Numbers back up the concern. The Wall Street Journal recently reported 1,700 branches were closed in 2017 alone. That represents 2% of all the branches in the United States, bringing the total down to […]

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Business Case for Branching in a FinTech World

Consumers strongly desire branches. Doing it well drives performance. Measuring is key for improvement.  In today’s consumer-centric world, change is constant. In fact, the only thing that doesn’t change is change. However, if we can quantify the change, then we can measure, and improve. If you build it, they may not come. The world of branch […]

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Close my branch? That’s fine, I’ll Choose Another!

Consumers are deciding the value of the branch. When it comes to the longevity and value of branches, opinions really do vary. Depending on our own stories, experiences, communities and allegiances, the branch’s importance will ebb and flow. However, when we look at evidence, the opinions fade and the demands of consumers ring loud and clear. […]

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