Mazuma’s Olathe Branch Dismantles Traditional Banking
Mazuma Credit Union (Overland Park, KS) has chosen LEVEL5 to design-build their new Branch of the Future. The branch will be located in Olathe, KS near the Menards, and will represent the Credit Union’s newest approach to branch banking.
“We are very excited to be awarded this project,” said David Lapp, Senior Project Manager for LEVEL5. “The Mazuma Team is listening to their membership and responding with a brand-new member experience using the latest in-branch technologies.”
The branch’s retail lobby and drive-up will utilize Interactive Teller Machine (ITM) technology. Using in-branch automation via ITMs enables Mazuma team members to focus on relationship building and not simply transactions. Furthermore, using ITMs in the drive-up allow for longer hours to the community beyond traditional branch hours.
“For the Olathe Branch, we wanted to dismantle traditional branch culture and service models,” said Brandon Michaels, President/CEO of Mazuma. “For years, routine transactions have left the branch, but not the opportunity to serve members in ways that best benefit them.”
“The Olathe Branch is our latest move toward what our membership wants – convenience with maximum engagement. We worked with LEVEL5 for our headquarters facility built around a culture experience, so when it came time for the Olathe Branch opportunity they were our clear choice. Their expertise with credit unions and in-branch technology are big value-adds for our team.”
The Olathe Branch design is near completion and the project will break ground before the end of 2017. Construction of the branch will conclude in the Spring of 2018. The Olathe Branch is the fourth project LEVEL5 and Mazuma have partnered together.
The branch continues to thrive because consumers highly value human interactions. However, locating a branch is anything, but simple. A new approach to site selection is a key component to take branching from Good to Great.