Four Corners of the Main Office – Part 2 | Detail-minded

For a bank or credit union, the decision to relocate and build a new main office is not taken lightly. While in most situations, the combined wisdom of the C-Suite can be counted upon, the chances anyone on the team has been a part of this process previously is unlikely. And it’s not as if […]

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Four Corners of the Main Office – Part 1 | Big Picture

Opening a new Main Office is once in a generation Amazon sent shock waves throughout America with a 2017 announcement they’d be opening a second headquarters outside their home base of Seattle. City after city took part in the pitch to incentivize the company to choose their town. The fanfare involved in the search was […]

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New Main Office in Southwest Louisiana

Headquarters Key Milestone for Credit Union Lake Charles, Louisiana–based Southwest Louisiana Credit Union broke ground this week on its new main office. The new facility represents the credit union’s continued investment in the community as well as its membership and staff. The Southwest team partnered with Atlanta-based LEVEL5 on the site selection and design-build of […]

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Peoples Trust | Main Office – Houston, TX

Peoples Trust New Main Office in Downtown Houston Positions the Credit Union for the Future Peoples Trust Federal Credit Union is a $500 Million credit union in Houston, TX. The Credit Union’s beginnings are with Shell Oil. However, they expanded their charter to the City of Houston over a decade ago. As the oil and […]

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Southern Bank | New Main Office

Southern Bank Looks to the Future in its New Main Office Only 15 years ago, Southern Bank was a small community bank with less than $150 million in assets. Today, the Poplar Bluff, MO bank is approaching $1.5 billion via 35 branches across two states. Growth puts pressure on the main office, as discussed in previous […]

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Interest Rates, Loans & Earnings Oh My…My Headcount is Growing!

Headcount increase on the horizon for growing banks and credit unions Over the last 18 months both the FDIC and NCUA are reporting that loan growth for banks and credit unions are at levels only known before the great recession. Furthermore, thanks to the recent moves by the Federal Reserve, interest rates are increasing for the first […]

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The Changing World of Call Centers

“One-And-Done” is the new expectation. Re-thinking everything. In today’s multichannel, no omni-channel world, the call center is in the midst of a transformation.  The transformation is comprehensive and involves rethinking performance metrics, staffing issues, and work space. In the area of performance metrics, financial institutions (FIs) are recalibrating to better align in a omni-channel world.  No longer can […]

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Loan Growth | 7 Ripples Through Your Main Office

Growth means we have to plan for today and position for tomorrow. Riding the Loan Growth Wave. Earlier this week, the FDIC reported that banks had a blockbuster second quarter. The nation’s 6,058 FDIC banks earned $43.6 billion in the second quarter, up from $39 billion in the first – a 1.4% rise in net income. These earnings […]

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