What Would Motivate Consumers to Bypass the Most Convenient Branch in the World? Think back 11 years ago. It is the Summer of 2007 and only a select few are forecasting the fall of the financial industry. Maybe even less see that a Senator from Illinois will be our new President in 18 months. And […]
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Enhancing your branch strategy with the most flexible of solutions – the micro branch. Branch density is the goal. Space to build is the challenge. What makes a financial institution’s branching strategy successful? Many experts point to density “more locations and brand”. Agreed! However, what if the target community doesn’t have any suitably sized site options […]
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Technology hasn’t just required an upgrade in equipment, but a shift in employee skill sets. As American as apple pie. Community based financial institutions (FI’s) are the heart and soul of America. These locally owned and operated institutions are woven into the fabric of the communities we live in, work in, raise our families and build […]
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“One-And-Done” is the new expectation. Re-thinking everything. In today’s multichannel, no omni-channel world, the call center is in the midst of a transformation. The transformation is comprehensive and involves rethinking performance metrics, staffing issues, and work space. In the area of performance metrics, financial institutions (FIs) are recalibrating to better align in a omni-channel world. No longer can […]
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A new distribution network emerges…Omni-Channel Today’s financial services environment is characterized by change. The drivers of change include consumers, technology, and delivery systems. Moreover, financial institutions must change with these elements to remain relevant and competitive in today’s omni-channel economy. In addition, balancing service to younger and older segments and their preferences for how service is […]
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